Refund policy

At Pixibeam Shop, we want you to be fully satisfied with your purchase. If for any reason you’re not, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

A $5 restocking fee applies to each returned order and will be deducted from your refund.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at pixibeamshop01@gmail.com.
If your return is approved, we’ll send you a return shipping label along with detailed instructions on how to send your package. Items sent back without prior authorization will not be accepted.

You can always reach out to us with any questions about returns at pixibeamshop01@gmail.com.

Damages and Issues
Please check your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items
Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, and personal care items (such as cosmetics or hygiene products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you’re unsure about the eligibility of your item, please contact us for clarification.

Please note that sale items and gift cards are final sale and cannot be returned or refunded.

Exchanges
The quickest way to receive a replacement is to return your original item and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds
Once we’ve received and inspected your return, we’ll notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pixibeamshop01@gmail.com.